Please note these are subject to change at ANYTIME and if so you will be updated via email through Landmark.

Q- I have a question or concern regarding pool/gym reopening or process who do I reach out to?
A-  For fastest response, you can submit a trouble ticket HERE or email support@mkvhoa.com to reach a member of the volunteer team.

Q- Must I have a reservation to use the pool for open swim / lap swimming?
A- Yes. You must have a reservation.

Q- May I bring a guest or family member currently visiting and staying in our home?
A- NO. At this point ONLY residents who reside in the home may sign up and utilize the pool & gym.

Q- How many open swim/lap swim pool times may I make per week?
A- You may ONLY have 3 standing (future) reservations per week. Once a reservation has completed you may book again.

Q- If I see the pool is empty can I just go?
A- If the pool appears to have only a few residents you can confirm with the scheduling website or the pool monitor that open reservations exist and sign up for the remainder of that block at that moment.

Q- What do I need for entry to the pool?
A- You must have a photo ID, a face mask, a reservation and have signed the liability waiver.

Q- What if I am not able to be at the pool exactly when my reservation starts?
A- Your reservation will be held for you, if you can’t make it please be curious to your neighbors and cancel asap.

Q- I tried to book at a specific time and am unable?
A- If you are unable to access that block of time it is already booked to the maximum capacity. You can always check back for cancellations.

Q- May I bring in additional chairs for my family?
A- No, at this time no additional seating is allowed to maintain 6ft of social distancing requirements.

Q- Are we able to utilize the clubhouse?
A- Not at this time. As we continue to open in phases and at such time we can be certain that we can comply with the regulations/guidance set forth for COVID-19 safety measures we will update the community.

Q- I have children, who has to have a mask?
A- All children over the age of 3 years old MUST have a mask upon entry and wear when not in the pool or unable to social distance from those who are not members of their household.

Q- Why are the reservation blocks 1:45?
A- We will need residents to leave promptly at the quarter hour to ensure enough time to disinfect the pool area for next session of residents.