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| Submission Link | Ticket ID | Facility | Problem | Pool Problem | Description | Status | Date Opened | Date Closed |
|---|---|---|---|---|---|---|---|---|
| 7 | 7 | Main Pool or Facility | Other | Fixed/Closed | 9/13/2024 | |||
| 8 | 8 | Main Pool or Facility | Other | Pool lights, both external and under water are not coming on at dusk. | Fixed/Closed | 9/20/2024 | ||
| 9 | 9 | My Property | HVAC | Surrounding trees are touching the roof in the back of my home. This is also affecting my neighbors. | Fixed/Closed | |||
| 10 | 10 | Clubhouse | Other | Panels broken by Fitness Room pool gate, found Sunday morning. | Fixed/Closed | 9/26/2024 | ||
| 11 | 11 | Main Pool or Facility | Other | not sure if this is MKV related but there is a very large hole next to the storm drain in the park nearest the pool's pump house building. | Fixed/Closed | 9/24/2024 | ||
| 12 | 12 | My Property | Other | Tree Placement - Hi Stacy, has the arborist reviewed placement of the tree in front of my house to determine if it was planted to close to the foundation? | Fixed/Closed | 9/24/2024 | ||
| #ERROR! | 13 | My Property | Other | Hi there! We are new to the community and live close to the alley on off Dullanty. We have noticed that the plants in the front yard area seem to not be doing well and are sparse. We wanted to submit a request to see if there is an opportunity to have the landscapers take a look at the watering system to see if they are getting enough water as well as see if we can replant or add some additional plants along the walkway the leads to the alley to mirror the rest of the community's landscaping. I appreciate your consideration and look forward to hearing back. | Received | 9/26/2024 | ||
| 14 | 14 | Main Pool or Facility | The hot tub is no where near the normala temp | Fixed/Closed | ||||
| 15 | 15 | My Property | My front landscaping has 3 irrigation lines. 2 of them are for watering plants. There is a section of plants not getting any water when either of the 2 irrigation lines run and plants in that area are dying. Unknown why water is no longer watering these plants. Pleas have someone come investigate and correct. I am happy to show them the problem a and am home during the day. Thanks. | Fixed/Closed | 10/11/2024 | |||
| 16 | 16 | Main Pool or Facility | This morning when I went in the hot tub the water was tepid. Must be a heater issue | Fixed/Closed | 10/11/2024 | |||
| 17 | 17 | My Property | The following is based on the Landscape Committee members walking the neighborhood and noting their findings. For the Fonseca Alley, Deforest Alley and McKinley Village Alley - Trim 12 inches below light fixtures and match shrub on the other side. Small shrubs are dead or dying at 24 Fonseca, 34 Fonseca, 42 Fonseca More to come and thank you Stacy | Received | 10/12/2024 | |||
| 18 | 18 | My Property | Water Leak | Drip line broken and spraying lots of water at tree next to Private Driveway sign where driveway meets T court. Lots of water spraying. Water has been turned off till fix to avoid excessive water loss. Thanks | Fixed/Closed | 10/15/2024 | ||
| 19 | 19 | Main Pool or Facility | A tree is down on 3170 DULLANTY Way | Fixed/Closed | 10/18/2024 | |||
| 20 | 20 | Main Pool or Facility | Stacey, the upper and lower locks on the door do not engage into the door frame and secure the door so it can be locked. Can you have this fixed please? | Fixed/Closed | 10/19/2024 | |||
| 21 | 21 | My Property | Some of the branches from the tree in front of our house (our property) are directly rubbing against one of our house and 2nd floor windows. We need those branches to be cut down. Thank you. | Fixed/Closed | 10/21/2024 | |||
| 22 | 22 | Other (Please Describe) | test | Fixed/Closed | 10/24/2024 | |||
| 23 | 23 | Main Pool or Facility | Other | Not sure why the clock at the pool is incorrect so often. It is off by a lot again. Can we get a better clock? | Fixed/Closed | 10/26/2024 | ||
| 24 | 24 | Other (Please Describe) | Mow strip irrigation box/cover leaking at the main park across from 3228 DeForest. Water running into the street and gutter | Fixed/Closed | 10/26/2024 | |||
| 25 | 25 | Gym | Other | Hi Stacy the treadmill next to the elliptical is shaky/unstable | Fixed/Closed | 11/15/2024 | ||
| 26 | 26 | Other (Please Describe) | Is it Stacey is it possible for you to report that the drinking fountain near the Pickleball court is leaking and wasting water | Fixed/Closed | 12/7/2024 | |||
| 27 | 27 | Gym | Other | Hi Stacy, I tried to use the elliptical machine this morning and it was not working properly. The elliptical was sticking and it was very hard to use and needs to be serviced. I know a couple others tried using it as well and had similar issues. | Fixed/Closed | 12/11/2024 | ||
| 28 | 28 | Main Pool or Facility | Other | Hot tub still is not warm/hot as usual, per my husband who just went on 12/15 morning. | Fixed/Closed | 12/15/2024 | ||
| 29 | 29 | My Property | Water Leak | Hi Stacy, There is a landscape leak in the front of my house, near my front door. Can you please send the landscapers to fix? They will be able to see the water that has sprayed on my side window near the front door. Thank you | Fixed/Closed | 1/21/2025 | ||
| 30 | 30 | My Property | Other | Hi Stacy, were you able to check with the gardener if they are able to install rodent sleeve on my front yard tree to prevent rats from climbing up the tree onto my roof. I’m happy to pay for them to do it. Also, I think the gardener may have broken my exterior garage, light plastic lens while trimming the tree. I just noticed it’s broken. I’m not sure how this is resolved. Thanks very much. | Received | 2/23/2025 | ||
| 31 | 31 | My Property | Other | Hi Stacy, I should’ve added this to the previous ticket I just submitted. Also, I wanted to inquire if the Gardner can cut back some of the limbs on the tree in the front of the house. They are growing into my the eaves of our house. Thank you! | Fixed/Closed | 2/23/2025 | ||
| 32 | 32 | Other (Please Describe) | Water leak worsening in front of 3112 McKinley village way. | Fixed/Closed | 4/11/2025 | |||
| 33 | 33 | My Property | Other | Hi Stacy, can you please have the gardeners come out and check the easement area behind the houses on Dullanty? They’re being overrun with weeds, particularly in my backyard. Thank you. | Fixed/Closed | 4/13/2025 | ||
| 34 | 34 | My Property | Other | Irrigation valve issues and separation of front and back timer | Fixed/Closed | 4/14/2025 | ||
| 35 | 35 | My Property | Water Leak | I received notice of a significant water leak on property. Not sure if this is related to the irrigation work. There has been water leakage on front drive. And valve was replaced. Water shut off completely and leaving out of country. There was an email from utility of major water leak. | Fixed/Closed | 4/25/2025 | ||
| 36 | 36 | My Property | HVAC | Front yard tree branches rub against the house and window. Could you please have the landscapers trip the branches away from the house? | Fixed/Closed | 5/3/2025 | ||
| 37 | 37 | Main Pool or Facility | Other | Our key fobs for the clubhouse/pool no longer work. I reported this on 5/8/25 and have emailed/texted/left a voice mail but have not received replacement fobs. I take my grandson (who also lives in MKV) for weekly swim lessons and want to be able to access the pool/clubhouse. I am requesting two fobs as soon as possible. | Fixed/Closed | 5/15/2025 | ||
| 38 | 38 | Other (Please Describe) | Hi Stacy, I have two issues to report. The tree behind nine Fonseca is falling down and it needs to be re tied. Secondly I guess there’s a water leak as you exit the neighborhood through the tunnel right before the driveway for the storage facility. Can you have the landscapers check out if there’s a leak from the irrigation system. Mike, my neighbor saw this morning at 5 AM. Thank you so much | Fixed/Closed | 5/18/2025 | |||
| 39 | 39 | Other (Please Describe) | Good morning Stacey, can you please have the landscaper trim the bushes in the back of our garage? On one side They are too wide and tall impeding our ability to get in and out of the garage without brushing up against the branch es. Also, this is the same size where we’re having an Also, this is the same size where we’re having an issue with a broken glass on our exterior light. Did the landscaper ever get back to you about replacing that one glass panel?Thank you so much. | Fixed/Closed | 5/27/2025 | |||
| 40 | 40 | My Property | Other | Hi Stacy, could you please send the landscapers over and see if they can remove the weeds that are running rampant in the easement behind my house where the trees were removed. I’d really appreciate it. Thank you. | Fixed/Closed | 6/1/2025 | ||
| 41 | 41 | Other (Please Describe) | Pyrancantha is overgrown on the fence line behind Troy Dalton Street - photo available. Last pruning was June 2024. Thank you! | Received | 6/7/2025 | |||
| 42 | 42 | Main Pool or Facility | Other | Stacy, I sent you a picture but there is a dog at the pool. Thank you. | Received | 6/13/2025 | ||
| 43 | 43 | Other (Please Describe) | The contracted vendor used to update the playground equipment did not have a tall enough ladder to reach the tops of many pieces of equipment. This has not yet been completed since the initial work was contracted. | Received | 6/16/2025 | |||
| 44 | 44 | My Property | Other | The pyracantha on the fence behind the Troy Dalton Street homes is overgrown (photo available). Last trimming was 6/4/24. I submitted a request on 6/7/25 but don't see it on the status list. Branches are hanging 2.5 - 3 feet into the 5.5 foot space behind the homes. Please schedule. Thank you! | Received | 6/20/2025 | ||
| 45 | 45 | Other (Please Describe) | The contracted vendor that worked on the main park playground equipment has not yet returned to finish the work that could not be reached at the top of all of the playground structures. The wooden structures show distinct color difference from the unfinished sections that have not yet been completed. | Received | 6/24/2025 | |||
| 46 | 46 | My Property | Other | Hi Stacy, I just wanted to follow up to see if you had an update from the landscaper regarding replacing the glass on our external light fixture outside the garage. Thank you. | Received | 6/30/2025 | ||
| 47 | 47 | Other (Please Describe) | test mx form | Received | 7/1/2025 | |||
| 50 | 50 | Other (Please Describe) | Hi Stacy one of our neighbors Felipe Wasp Noticed a sizable wasp nest in the tractor art installation near the 28th and C exit that needs to be addressed. I told him I would report it. Thank you! | Received | 7/8/2025 | |||
| 51 | 51 | Other (Please Describe) | Hi Stacey, there appears to be an irrigation leak at the street in front of my house. Stanley Cibolo’s mention this on Facebook. I’ll text you aHi Stacey, there appears to be an irrigation leak at the street in front of my house. Stanley Ceballos mentioned this on Facebook. I’ll text you a copy of the photo he posted. | Fixed/Closed | 7/15/2025 | |||
| 52 | 52 | My Property | Other | Hello - The tree in my neighbors front yard (3226 Dullanty Way) is rubbing against our shared fence and grinding some of the wood. When there's a breeze it rubs it more and it can be a little loud. There's a branch or two that probably could be cut but no worries if not. It's a minor nuisance but thought I would flag it. Thank you. | Received | 8/17/2025 | ||
| 53 | 53 | My Property | Other | Hi Stacy. I have large weeds growing in the area behind my house within the gate. Can you please have the Gardner take care of it? This is the third time they’ve come back. I’m hoping that maybe they could do something a little more permanent. Thank you so much. | Received | 8/23/2025 | ||
| 54 | 54 | My Property | Other | Stacy can you please have the landscaper remove the weeds behind my house. Thank you! | Received | 9/8/2025 | ||
| 55 | 55 | Other (Please Describe) | Hi Stacy, can you have someone empty the trash cans at the park and also clean up the popcorn under the playground equipment post Mkv movie night. Thank you. | Received | 9/21/2025 | |||
| 56 | 56 | Main Pool or Facility | Other | Stacy, does the TV in the clubhouse have cable TV on it?? | Received | 10/2/2025 | ||
| 57 | 57 | My Property | Electrical | Stacy. What is the status of having the landscaper fix the outside light outside of my garage. They broke the glass lens and also looks like the damaged the exterior metal housing. With a rainy season starting, I’d like to have this repaired so it doesn’t become a fire hazard . Have you had a chance to talk with them yet? Please let me know. Thank you. | Received | 10/3/2025 | ||
| 58 | 58 | Other (Please Describe) | Stacey, there’s water running freely between 3425 and 3431 DULLANTY Way. Can you please have the landscaper come over? I sent you a video. Thank you. | Received | 10/5/2025 | |||
| 59 | 59 | Clubhouse | Other | Hi Stacy, there are ants in the kitchen and also I think on the sofa area in the clubhouse. I’m not sure if anyone else reported this. | Received | 10/7/2025 | ||
| 60 | 60 | Clubhouse | Other | The park side gate continues to not close fully. The last few mornings the gate was open because it won’t close fully unless the person manually closes the gate all the way. If the gate is left to free fall open with not enough force it won’t close and lock. Seems to be a safety and security issue that continues to be problematic. | Received | 10/25/2025 | ||
| 61 | 61 | Clubhouse | Other | Stacy, Jonathan Bareng discovered that the reason the remote control doesn’t work on the TV other than power on and off that the cable box needs to be moved so it can be seen by the remote control. I’m not sure why it’s a problem for this particular set up because cable boxes are installed behind TVs, but this is the issue. Perhaps Xfinity can provide a different remote control that can connect to the cable box where it is currently located or I guess the cable box will need to be moved. Can you please look into this? Thank you so much. | Received | 10/26/2025 | ||
| 62 | 62 | My Property | Other | Tree in front of our house is leaning and may fall over into our house or into the street if windy. Support/wood beam is also leaning. | Received | 10/29/2025 | ||
| 63 | 63 | Main Pool or Facility | Other | The light at top of tall post between kiddie pool and park gate/inside pool gate is flickering as if the bulb is going bad. | Received | 11/3/2025 | ||
| 64 | 64 | Other (Please Describe) | Play Equipment. A neighbor noted on Thanks for the update! As an FYI, I’m not sure if any of the board members are ever in the playground area, but the slide is missing most of its bolts. You may want to look into getting repairs done | Received | 11/3/2025 | |||
| 65 | 65 | Other (Please Describe) | Stacy. I sent you a text. There is a stainless steel sink on the median strip in the tunnel. I am afraid it will end up in the road and then under someone’s car. | Received | 11/21/2025 | |||
| 66 | 66 | Clubhouse | Other | Hi Stacy, there’s an oversupply of books at the lending library. Is it possible for those to be donated. We’re trying to get ready for the holiday party. Thank you. | Received | 11/22/2025 | ||
| 67 | 67 | Main Pool or Facility | Other | Stacy. There is a post from one of our neighbors regarding a pending gate issue reported per poster earlier. It’s the gate to the clubhouse from the park. Thank you! | Received | 11/26/2025 | ||
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